To Create Great Customer Experiences, Do This

Ever contact a company for help with its product, only to have your inbox flooded with endless help-desk tickets? Nick Francis is here to fix that. As the cofounder and CEO of Help Scout -- which hit $3.5 million in revenue in 2015 -- he has created software that helps such businesses as Blue Bottle Coffee and Timbuk2 streamline their customer service operations (so customers actually get help rather than endless frustration). He tells us his dos and don’ts of building a business -- and keeping your customers happy.

Los 10 factores que llevan a la muerte de las startups

El Instituto del Fracaso presentó los resultados del primer estudio que revela por qué fracasan los emprendimientos de base tecnológica en México.

La semana pasada se celebró en Ciudad de México el cuarto aniversario de FuckUp Nights, el movimiento global que busca compartir historias de fracaso en los negocios.

Social Out, VR In: We Analyzed Thousands Of Early-Stage Startup Descriptions To See Where Tech Is Headed Next

We mined early startup company descriptions to track the evolution of what's falling in and out of favor with founders and investors. Social, email, mobile are out.

By itself, a startup’s company bio doesn’t make for great reading.

But in aggregate, company descriptions reveal important trends shaping innovation in Silicon Valley and beyond. Are founders still trying to build the next Snapchat? Is virtual reality finally poised to come into its own?

Why True Entrepreneurs View Setbacks As Opportunities

Experiencing success as an entrepreneur is one of the most satisfying feelings in the world. Once you and your team have been directly responsible for building something that provides value to customers and stakeholders alike, you want to stay in that place forever. And that's understandable.

However, anyone who has ever started his or her own company knows that setbacks will inevitably happen. Here’s why you shouldn’t let those stumbles block your path to getting things back on track for the continued prosperity of your business.

7 Reasons Why Entrepreneurs Should Go Skydiving More Than Once

Skydiving and entrepreneurship may seem unrelated, but they actually have seven commonalities you may be overlooking. I think an entrepreneur should skydive more than once for one simple reason -- risk. Risk taking is an ongoing hurdle in every entrepreneur's life. I don't just mean the initial gamble of entering entrepreneurship.